Refund policy

Although we are certain that you will be pleased with the quality of our products, if for any reason you are not, please find our return policy details below:

Claims for missing items or items damaged in transit must be received within 3 business days of receipt of merchandise. After 3 business days, we will not accept disputes for missing or damaged items.

We cannot refund shipping or rush fees if they are applied to the original order.

You must return the product in the original condition, with all tags attached and packaging received. Refunds will not be issued if the full quantity is not returned.

NON-RETURNABLE ITEMS:
Gift cards
Used/worn and or damaged merchandise.
Sale-Clearance items - Unfortunately, we cannot accept return and refund requests on clearance items. Clearance items are specially priced, ending in $0.99.

Returns will not be accepted, and refunds and or exchanges will not be granted under the following conditions:
Any item that is not returned to us or is not returned in its original condition.
If the item is damaged or has missing parts for reasons not due to our error.
Any item that is returned more than 7 days after the delivery date.

REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed promptly, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3 - 7 business days for all refunds to be posted to your account. This is standard banking and crediting practices and not due to any delay on the part of Mod Tribe Shop.
If you have not received your refund after 7 business days, please contact us at hello@modtribeshop.com

CLEARANCE ITEMS (IF APPLICABLE):
Unfortunately, we cannot accept return, refund, or exchange requests on clearance items. Sale items are specially priced, ending in $0.99.

GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you to be used toward a future purchase.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.

SHIPPING COSTS/FEES:
Unless an incorrect item was shipped or the item was received damaged, you will be responsible for paying for your shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*For all returns not due to damages, mistakes, etc, a restocking fee of 10% of the purchase price will be deducted from the refund amount.

To begin a return request, please email us at hello@modtribeshop.com